Each time you make a transfer or bill payment, a confirmation SMS Text Message will be sent to your mobile device if you selected to receive text message alerts. If you selected Yes to receive alerts and do not receive a confirmation text message, double check to make sure the transaction went through. If you selected No to receive text message alerts, a pop-up window with your confirmation number will automatically show up on your phone.
Since your account data is not stored on your mobile device, your information cannot be stolen. When you replace your device, simply edit your Mobile Settings and make any changes to the Wireless Provider and/or Phone Number.
Functionality is limited to sending payments to already established payees. To add a new payee, log in to the NetTeller™ online banking site, select Bill Payment, and add a new payee. You can then submit payments to that payee via your mobile device.
If you elected to receive text message alerts, when you complete a transaction from your mobile device (bill payments, funds transfer, etc.) you will receive an SMS Text Message as confirmation that the transaction was successful. If you do not receive a text message or pop-up window message due to a dropped call or lost signal, check your accounts and re-submit any transactions that did not process.
If you simply get a new phone, but are using the same phone number and provider, no changes on your part are necessary. If you switch providers and/or phone numbers, log in to your NetTeller™ account via the Internet and update your information on the Options > Mobile Settings page. You will not receive SMS Text Messages regarding Mobile Banking transactions if your phone number is not correct.
Yes. You can access your accounts via any mobile device that is web-enabled and allows SSL traffic (standard text messaging fees apply). The only difference is that SMS Text messages will be sent to the device entered when enrolling for mobile banking, not any device from which you perform a transaction.
There are a number of reasons that you may experience trouble accessing the mobile version of Internet banking on your phone. To use the mobile version, your phone will need to meet the following minimum requirements:
You must first enroll through traditional Internet banking before you can gain access. Your mobile device must be web enabled. Your mobile network must allow secure SSL traffic. (You may need to contact your mobile provider to determine this.)
If your phone meets these requirements and you continue experiencing problems, the mobile version may not be compatible with your phone's browser. An interim solution would be to try downloading another browser such as Opera Mini (*www.operamini.com), which provides good support to a number of mobile applications.
• Apply for NetTeller™ or log into your existing NetTeller™ account at neffsnatl.com • Enroll in Mobile Banking through the Options Tab in NetTeller™ • Download the goDough® App and sign in with your NetTeller™ User ID and password • Enroll in Mobile Deposit!
All checks must be securely stored for 15 days. Promptly after the 15-day retention period, you must destroy the original check by first marking it “VOID” and then destroying it by cross-cut shredding or another commercially acceptable means of destruction.
At this time, The Neffs National Bank offers the benefits and convenience of Mobile Deposit to you free of charge (fees are subject to change).
*Please be advised that you are leaving The Neffs National Bank website at www.neffsnatl.com to a link available from this web page, either via a menu item or direct link. We are not liable for the content, inaccuracies, errors, omissions or opinions expressed on these websites. We are merely providing the Internet link to these sites for your convenience. Any questions or comments concerning these external sites should be directed to them directly.