The Neffs National Bank takes this matter very seriously. Your connection to NetTeller™ uses the best commercial data encryption available. Other "behind the scenes" mechanisms are in place to assure the security of your financial information. You may have also noticed that at no time does your account number, or Tax ID number appear on screen over the Internet. Security is not a one-time effort with our NetTeller™ system. As security improvements are available in the future, our specialists will continue to make any needed enhancements to assure that your account information is safe and secure.
The Neffs National Bank will never request your User ID and Password when sending a non-secure email to your personal email address. We want you to be aware that customers of a few banks have recently reported receiving an e-mail message that directed them to a fraudulent login page to "reactivate their account" by entering their access information. Neither the message nor the login page was from the actual bank. Rather, this was an illicit attempt by a third party to gain access to the customer's login and personal information. The messages are sent to a number of people to try to reach a few that actually have an account at that bank. If you ever receive such a message, you should delete it immediately.
It's easy to protect yourself against such schemes. Whenever you go to a secure login page, double-click on the lock that appears in the lower right corner of your browser. The certificate information will appear, and for The Neffs National Bank, it should read www.netteller.com.
Here are a few other points to keep in mind to help keep your electronic banking safe and secure:
Keep your NetTeller™ Password secret. Do not write down your NetTeller™ Password or share it with anyone.
Never tell anyone your NetTeller™ Password — this includes bank staff members. A bank staff member will never ask you for your NetTeller™ Password.
It is a good idea to change your NetTeller™ Password regularly to help prevent possible fraud.
Try not to have the same ATM and Internet Banking NetTeller™ Password.
Remember to sign off or log out after concluding your business.
Close your browser before leaving your computer, especially if you share a computer with another person.
Never leave your computer unattended while conducting online transactions.
Stay up to date on the latest anti-virus software.
Consider obtaining a personal firewall, and if using one, stay up to date with the most recent version.
You may complete our application found at Apply Now. Simply print the completed application, sign it, and return it to the bank. You may also stop by to pick up an application for NetTeller™ in the Lobby or Drive Thru during regular banking hours.
Check to see if you have the latest version of your browser software. Also be sure that you have 128-bit encryption available with your browser. Cookies must be enabled on your browser. You may also need to delete your temporary Internet files, in case you have a corrupted URL.
Scheduled payments are processed Monday through Friday at 2:00 AM and 12:00 PM Eastern Standard Time. Payments scheduled in advance of a weekend or federal holiday will be processed on the day preceding the weekend or holiday. Payments scheduled on a weekend day or federal holiday will be processed on the first business day following the federal holiday.
If the Payee receives payment by paper check, the check will be mailed on the afternoon of processing date. The check will be drawn on your account and you will be able to know if the check was cashed by the Payee by checking your Current Transaction Listing. For paper check payments, funds must be available in your account to pay the check on the day it is presented for payment to The Neffs National Bank. Payment checks submitted to The Neffs National Bank against insufficient funds are subject to return to the Payee. In this case, you could be subject to additional overdraft or NSF fees. Because paper check payments are processed by the United State Postal Service, please allow for adequate mailing time. We suggest a minimum of five (5) days.
If the Payee received payments electronically, the payment will be sent to them on the afternoon of the processing date. We suggest making electronic payments no later than three (3) days prior to any due date for your payment. Your funds for electronic payments must be available in your account at the time of processing. If funds are not available we will not process your payment. We will attempt to process your payment on subsequent business days. The bank reserves the right to cancel any payment that fails for five (5) consecutive days due to insufficient funds.
Bill Payments scheduled in advance of a weekend or federal holiday will be processed on the day preceding the weekend or holiday. Payments scheduled on a weekend day or federal holiday will be processed on the first business day following the federal holiday.
Bill Payments made by paper check are drawn against your account just as if you wrote the check yourself. The check will not be available to you in image form on your NetTeller™ account statement, however you can view the check under transactions for 30 days.
No. You will have to set up a new payee with the correct address and delete the old one. However, deleting the old payee will remove the history of that payee. You can leave the old payee listed to retain your history of that payee.
If a monthly recurring payment is set up to be paid on the 15th and the current date is November 12th, a payment will be scheduled for the month of November and set up to occur the 15th of every month until the end date is reached. However, if the payment is set up to be paid on the 15th and the current date is November 16th, the first payment will occur on December 15th.
Yes. Just set the payment date for any date in the future. Single payments are actually set up into two categories: current and future payments, which allow the user to schedule payments in the future or for the current date.
For electronic payments, the bank will continue to try to process the payment each consecutive day. The bank reserves the right to cancel your payment if the payment fails more than five (5) times due to insufficient funds.
For paper check payments, if there are insufficient funds in your account when the check comes into the bank, we may return it; or overdraw your account; or advance funds from your overdraft protection account to pay the check. You may be subject to overdraft or NSF fees in these situations.
A Payee is the actual company you are paying, while a Payee Alias is a nickname you create for that particular payee. For example: A Payee could be Dillard National Bank. You could set up the Payee Alias as "Dillards".
Payees provide our service with a template of how account numbers should be formatted. Having the correct format assures that the payment will be credited promptly. If you get an error message for the account number, try adding or removing dashes or spaces between the groups of numbers.
*Please be advised that you are leaving The Neffs National Bank website at www.neffsnatl.com to a link available from this web page, either via a menu item or direct link. We are not liable for the content, inaccuracies, errors, omissions or opinions expressed on these websites. We are merely providing the Internet link to these sites for your convenience. Any questions or comments concerning these external sites should be directed to them directly.